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Frequently Asked Questions

Trending Questions

Where is my Voucher?
To find your purchased Hero Deal, sign in and click on My Profile in the upper right corner of the screen to access My Purchases. From there, you can view and print all of your purchased Hero Deals.

Click See Details next to the Hero Deal you want to use. This will display your voucher which you can print. You’ll see the instructions for using your voucher in the fine print section.

How do I use my Voucher?
Visit My Purchases to download and print your Hero Deal. The instructions will be listed in the Fine Print or under Instructions.
Accessing my Hero Deals account
Login to the website using your chosen username and password. Once logged in you’ll be able to access your account by clicking My Profile.

If you’ve forgotten your password click Login then click Forgot Password. Your login credentials will be sent to the registered email address.

How do I pay for my Hero Deal?
PayPal is our preferred secure payment partner, PayPal allows you to either pay for your deal using your PayPal account or you can choose to manually enter your credit card information to make a purchase. Once payment is approved your deal will become available and will be visible under My Profile > My Purchases. Payment usually only takes a few hours however this is out of our control and we ask that you allow up to two business days for payment to be processed by the financial institution.

No credit card information is stored by Hero Deals, all transactions are processed via our secure payment partners.

More Help Topics

Using my Hero Deal
A problem with the business

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